Job Description

Job Summary

Do you want to help your community to:

 

Buy or sell a home?

 

Get married?

 

Help low-income seniors, persons with disabilities and veterans get financial relief from taxes?

 

The Joint Customer Service Lobby exists to serve our community, and these are only some of the duties a Joint Lobby Specialist performs to support that effort.

 

The Lobby is a unique partnership between three independent offices, the Clark County Assessor, Auditor, and Treasurer and offers citizens a streamlined process for government transactions.  Our team members thrive working in a team environment. Our team members are described as motivated and customer service oriented. If you would like to serve your community, enjoy public engagement, and desire a challenge this may be the place for you.

 

The Joint Lobby Specialist I will perform a variety of routine to moderately complex customer service and administrative tasks of their home Elected Official Office. This is the entry level role of the Joint Lobby Specialist job family progression, which means that you advance based on your efforts and motivation from a level one up to a level three. Successful applicants will be expected to advance to a Joint Lobby Specialist II within 12-18 months of their start date.

 

TREASURER Specific: Our mission is to be the locally trusted source for collecting and protecting taxpayers’ money and our values include superior customer service, inclusion and teamwork, reliability and accuracy, and continuous improvement. Successful candidates will share these values and seek to uphold our mission. This position may offer a hybrid remote work option upon successful completion of the probationary period.

 

Qualifications

Education and Experience: one to two years of related work experience required. Experience working in a high volume, direct customer contact service environment preferred. Experience processing technical work such as interpretation and explanation of complex regulations to customers preferred. Associate’s degree in business or related field preferred.

 

Ability to: operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; follow oral and written instructions; communicate effectively orally and in writing; learn and adhere to prescribed office routines; establish and maintain respectful and effective working relationships with other employees and the general public; maintain a courteous attitude toward the public and fellow employees; sit or stand for long periods of time while performing routine and repetitive functions. Apply policies and procedures consistently to a variety of (clear and unclear) situations. Effectively communicate specific details from the Revised Code of Washington (RCW) and Washington Administrative Code (WAC) to customers served by programs and transactional work from primary office of assignment.

 

For complete job announcement, application requirements, and to apply on-line, please visit our website at:

 

https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: $18.81 – $23.99- per hour

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