Job Description

Job Summary

This is lead work in addition to serving as first contact for customers (citizens, developers, etc.) regarding the requirements, policies and procedures of land-use and building permits and related technical services and information.  Emphasis is on scheduling and overseeing the daily workload of a work group and providing comprehensive customer service to ensure accurate and efficient response to requests. Serves as a liaison between the public and technical/professional staff.  Provides general information about other divisions within the department to customers and refers them to appropriate outside agencies as necessary. Customer contact occurs by walk-ins, phones, electronic mail, and postal mail.  The customer service focus provides a foundation for all technical work and processes.



Education and Experience:

Three years experience as a Permit Technician/Assistant or a minimum of three years experience and training in building codes and permit processes or other aspects of planning, zoning review, code enforcement, or land development.


Three to five years of experience emphasizing or including intensive public contact, customer service, interpretation and explanation of complex regulations and use of modern office technology.


Other combinations of education or experience which would demonstrate the ability to perform the work will be considered.


Knowledge of: Departmental procedures, goals, objectives, supervisory and motivational techniques, and conflict resolution; laws, county codes, ordinances, and policies governing urban planning, land use and building codes; the objectives, principles, and techniques of urban and rural planning and land use control; land use and building permit processes, procedures and requirements; computer permit tracking system and geographic information systems (GIS) programs; standard office practices and procedures; business English; record keeping methods and procedures.


Ability to: Effectively prioritize and coordinate the daily workloads of a work group in a manner conducive to full performance and high morale; maintain departmental objectives; interpret legal documents such as zoning codes, ordinances, resolutions, and legal descriptions; organize, record, and tabulate technical information; accurately explain policies, procedures, laws, regulations, codes and ordinances, both orally and in writing; read and interpret maps, drawing of plots, building sites, water and sewage systems; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; operate standard office machines and equipment.


For complete job announcement, application requirements, and to apply on-line, please visit our website at:


Salary Grade: $28.01 – $34.16- per hour

Job Overview