Receptionist – Counseling Services

Job Description

Receptionist – Counseling Services

Full Salary Range:

Step 1 $3,164.01     Step 2 $3,353.85    Step 3 $3,555.08   Step 4 $3,768.38    Step 5 $3,994.49

Hiring Salary Range: Step 1 $3,164.01/mo. – Step 3 $3,555.08/mo. DOE

Benefits include: Subsidized medical insurance for the employee. Optional dental, vision, and medical coverage for dependents. Washington State retirement pension is applicable, plan choices vary. County-paid benefits such as life insurance, long-term disability, Employee Assistance Program, and 12 Company-paid holidays. Pend Oreille County offers a wide range of optional benefits, we are sure that there is a plan to suit your needs.

JOB SUMMARY:   Responsible for receiving and welcoming the public to the Department. Often the first point of contact, must be friendly, proficient at sequential tasking, and able to provide initial telephone crisis triage and clerical supports. Must be able to work cooperatively and effectively with the public and other employees.

SUPERVISORY RESPONSIBILITIES:  None

ESSENTIAL FUNCTIONS:

1. Open Reception Office promptly at 8:00 am (priority duty).
2. Receive and welcome clients to the Department (priority duty).
3. Triage incoming crises and route to appropriate party (priority duty).
4. Determine the nature of the visitor’s business and take appropriate action to ensure expedient service (priority duty).
5. Answer incoming telephone calls (priority duty). Route calls to the appropriate recipient.
6. Accurately record and distribute messages in a timely manner.
7. Coordinate scheduling of client appointments.
8. Type/fax correspondence, memos, reports, or other documentation as required.
9. Maintain Appointment Calendar.
10. Enter and Exit clients from the computerized case load system.
11. Record client status data in the computer system and provide staff members with reports as required.
12. Update and supply required forms and maintain originals in the computer system.
13. Maintain client chart filing system.
14. Establish client charts.
15. File documentation in client charts and administrative files.
16. Accomplish the appropriate actions regarding ITA legal paperwork.
17. Maintain agency inventory.
18. Schedule/maintain teleconferencing unit. Attend site meetings for updates to system.
19. Contribute to an atmosphere of teamwork and mutual respect among staff.
20. Perform other duties as assigned.

KNOWLEDGE AND ABILITIES:

• High School diploma or equivalent.
• Excellent public relations skills.Must be dependable and punctual.
• Willing to work with diverse people and to respect their dignity at all times.
• Must be able to follow directions and accurately complete duties in a timely manner with minimum supervision.
• Adhere to strict confidentiality in regard to client activities and documentation.
• Attention to detail, critical thinking skills and experience in working in a multiple-task environment
• Excellent grammar, spelling, and typing skills.
• Must be familiar with computer, spreadsheet, database, relational report writing software, electronic record systems, word processing, and use of other office equipment.

LICENSES AND OTHER REQUIREMENTS:

1. Valid driver’s license required.
2. Must successfully pass a background check and motor vehicle records check.
3. Is not a State or Federal (OIG) excluded provider, in any capacity for the Medicare, Medicaid, and all Federal health care programs.

WORKING ENVIRONMENT / PHYSICAL ABILITIES: 

Office work environment. This position requires working directly with clients.  Potential risks associated with health and human services to persons with serious mental health, drug and alcohol problems, and developmental and physical disabilities, to include possible exposure to poor hygiene, inappropriate or violent behaviors and/or contagious diseases, such as hepatitis. Expect periods of sitting and standing.  This position requires good communication skills and handling and lifting of client charts, up to 30 pounds. Regular and punctual attendance is required.  Because of the nature of this position, duties must be performed during regular hours within the department (no telecommuting).

BEHAVIORAL STANDARDS: Respectful, courteous, and friendly to customers, other County employees, and County leadership. A team player that helps the organization meets its objectives. Takes initiative to meet work objectives. Effectively communicates with customers and other County employees. Builds relationships with co-workers and managers. Positively represents the County, maintaining the trust County residents have placed in each of us. Demonstrates honest and ethical behaviors.