Senior Office Assistant

Job Description

The salary range for this position is $4,033.00 – $5,364.00 monthly.

Thurston County Public Works is recruiting for a Senior Office Assistant to join our dynamic, energetic, and innovative Administrative Services team. The successful candidate will provide high-quality customer service to Public Works internal and external customers, advise the public regarding detailed regulations and procedures, utilize the computer and related programs to complete complex projects, and assist in the development of department/office procedures.

Essential functions may include, but are not limited to, the following:

• Composes letters and memos and independently prepares, formats, and coordinates complex packages such as agenda items, contracts, change orders, and bid documents.
• Handles inquiries and requests from residents. Assists in resolving complaints or requests, requiring excellent customer service skills.
• Provides administrative support during various emergency situations.
• Maintains a wide variety of complex records, such as preparing technical, statistical, and narrative reports relating to operation of work unit.
• Performs a variety of coordinating activities for supervisor/manager; relays and obtains information from other County departments and outside agencies.
• Arranges meetings, itineraries, and calendars.
• Utilizes a variety of software, including desktop publishing packages, to create documents, brochures, information packages, educational materials, presentation items, and various other products.
• Coordinates and performs a variety of administrative support functions for assigned divisions, including Solid Waste and Water Resources.
• Assists with recruitment and onboarding activities, including communicating with applicants, scheduling interviews, and maintaining recruitment records.

 

To view the full job classification, click here: Senior Office Assistant

Essential Personnel: This position is considered to be an essential worker and may be required to work during non-business hours or closures in order to meet operational requirements and needs.

WORKING CONDITIONS:

• Work Environment – Duties are performed in office settings at both the Tilley Campus and the Waste and Recovery Center (WARC) in Olympia, Washington. Regular on-site attendance at both locations is required.
• Schedule – Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Travel Requirements – Occasional travel may be required to attend meetings or trainings.
• Customer Interactions – Daily interactions via phone, in-person, and video with Thurston County staff and the public.

 

WHO WE ARE:

The Thurston County Public Works Department, located in Olympia, Washington, is a national award-winning agency in delivering quality projects to our community. Our mission is to provide excellent public services in all areas of our business. We actively help our staff develop and grow professionally, we bring together resources across divisions to achieve organizational goals, we are always ready to respond to community needs, and we are an American Public Works Association accredited agency, consistently meeting industry best practices benchmarks.

Our Core Values:

• Accountability – We take responsibility for our actions and the resulting outcomes.
• Customer Service – We provide our customers with the highest level of service and quality.
• Innovation – We strive to continuously improve processes, performance, and results.
• Safety – We demonstrate an uncompromising commitment to safety.
• Teamwork – We work together toward achieving a common recognized end.

 

Mission – To provide excellent public services in all areas of our business.

Vision – The premier public works organization, accountable and transparent in all services we provide to our community.

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage.

WHAT WE OFFER OUR EMPLOYEES:

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individual’s lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry.  We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program that allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program.

 

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmers markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com.

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.

QUALIFICATIONS:

• High School Diploma or GED.
• Two years experience in an office environment with responsibility for performing a full range of senior level office support tasks, including experience providing information and assistance to the general public.
• Ability to type at a minimum of 55 wpm (higher levels may be required for specified positions.)
• Ability to fully utilize the personal computer and related software programs.

 

DESIRED SKILLS:

• Strong customer service skills.
• Thorough knowledge of general office practices.
• Ability to interpret and apply program information in making work decisions or in supplying information to others.
• Ability to maintain complex specialized records and prepare narrative or statistical reports.
• Ability to work independently and make appropriate decisions regarding work methods.
• Positive attitude and team player mentality.
• Ability to communicate effectively, orally and in writing.

 

OTHER RELATED RECRUITMENT INFORMATION:

Questions about this recruitment? Please contact Kathi Clarke, Administrative Supervisor, 360-867-2331 or kathi.clarke@co.thurston.wa.us.

This position is:

• Represented by a Union
• Eligible for overtime under the Fair Labor Standards Act (FLSA)
• Eligible for benefits

 

Items required for consideration:

• Application
• Resume
• Letter of Interest
• Supplemental Questions

 

Learn more about Thurston County at: Thurston County

Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.

THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.