Planning Systems Manager

Job Description

***NOTE*** To be considered for this position, please apply at the Skagit County Job Opportunity site:

http://agency.governmentjobs.com/skagitwa/default.cfm

SUMMARY:

Manages the Planning department’s Permit Division. Researches, analyzes, and implements methods and procedures to improve process efficiencies within the department. Directly supervises the Permit Technicians, Building Receptionist and Planning Systems Analyst. Manages the team to assure efficient permit functions and superior customer service. Oversees Planning Systems Analyst and the department’s permit tracking software. Represents Skagit County by maintaining a professional approach and demeanor in all activities.

– Salary upon hire is $39.89 to $42.73 per hour (step 1 through 3) depending upon qualifications.

– Progressive increases are based upon years of service with Skagit County, up to step 10 (top step is $53.05/hr.). The Permit Manager is Range 29 of the General salary schedule.

ESSENTIAL FUNCTIONS:

Manages the daily operations of the Permit Technicians, Building Receptionist and Planning Systems Analyst employees to ensure efficient operations and teamwork between Planning department divisions.
Reviews and analyzes department goals and objectives for permit processing and tracking. Supervises the development, implementation, and execution of the new permit software project; ensures scope and schedule of the implementation are established and met. Drafts or revises department policies and procedures related to the development and use of the permitting system.
Provides business process analysis for the County Permitting System. As manager of the permit management/software system, , supports and oversees interfaces between Information Services and GIS departments for technical support.
Responsible for permitting system data input, monitoring, modification and maintenance to ensure accurate and timely flow of permits and information through the department. Directs Planning Systems Analyst to configures the permitting system to improve efficiencies, facilitate website and form updates, and provide revenue projections and audit reporting.
Monitors the workload of the Permit Technician employees, organizes the scheduling of reviews, and communicating among review teams to assure that the flow of information is not interrupted.
Directs, plans, prioritizes, trains employees and manages permit processing and related activities, providing day-to-day work direction for permit processing and technical development regulations with continuous feedback to Permit Technician team.
Provides excellent internal and external customer service by clearly conveying information, explaining procedures and effectively answering questions and addressing concerns of the team and of the customer/public.
Responsible for hiring, evaluating, and counseling/discipline of employees within the division.

Supervisory:

Directly supervises, manages, evaluates, monitors, and assigns work to Permit Technician, Building Receptionist and Planning Systems Analyst employees.

OTHER JOB FUNCTIONS:

May be tasked with performing related duties. Related duties are duties that may not be specifically listed in the position description but are within the general occupational series and responsibility level typically associated with the employee’s classification of work.

***NOTE*** To be considered for this position, please apply at the Skagit County Job Opportunity site:

http://agency.governmentjobs.com/skagitwa/default.cfm

MINIMUM QUALIFICATIONS:

Bachelor’s degree in planning, business management, or related field.
At least 3 years of experience in a planning department, construction/development; or experience in the public or private sector providing excellent customer service.
Proficient in use of computers, permit software, and associated programs and equipment.
An equivalent combination of education and experience may be substituted which provides the skills, knowledge and abilities to perform the essential functions of the position
Demonstrated ability to work as an effective team member in a highly collaborative environment.

Requires knowledge of:

Management principles
Customer service, office management, personnel and supervision, including planning, staff selection, training, coaching, discipline, scheduling, project coordination and evaluating individuals and processes.
Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgement and ability to work effectively with IS staff and management.
Complex systems project management including planning, scheduling, monitoring and problem solving
Computer operation and a variety of office software including: Windows, Microsoft Office 2016, SharePoint, permit tracking software (such as Tyler EnerGov, Accela Permits Plus, etc.), and related software systems (financial/cashiering).
Knowledge of public disclosure laws of Washington.

Requires the ability to:

Work with people in a kind and courteous manner. Listen attentively and communicate effectively, both orally and in writing, with individuals and groups in clear, concise language appropriate for the purposes and parties addressed
Research, compile and analyze data. Be attentive to detail, maintain a high degree of accuracy, make complex mathematical calculations and recognize, resolve and correct discrepancies in data or information.
Manage complex software implementations.
Continue training and stay current as technology changes.
Diagnose and resolve systems analysis problems, evaluate alternatives and make sound independent decisions. Manage complex computer interfaces and systems.
Complete systems analysis and derive excellent, cost-effective solutions.
Maintain confidentiality and follow the judicial code of ethics
Ability to work collaboratively, in a team environment, across departments, and to work well with a wide variety of people.
Use tact, discretion, respect, persuasion, diplomacy and courtesy to gain the cooperation of others and establish and maintain effective teams and working relationships and rapport with all members of the team, co-workers, public officials, department heads, other departments, vendors, and members of the public.

Licenses and/or Certifications:

Valid Washington State driver’s license.
Ability to pass the permit technician accreditation test within one year of hire.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Most work is performed in an office environment and the normal hazards contained therein. May be required to sit or stand for long periods of time. May be required to drive a County motor vehicle. May require lifting in excess of 25 pounds. May be required to perform outdoor, on-site inspections.

Hazards:

Those present in a normal office environment. Physical hazard may be present during inspection of unsafe job sites. Occasional walking on uneven or steep terrain. Driving hazards to sites and meetings. Possible hazards in the field such as dogs, upset landowners, etc.