License Specialist I/II – Auto License Department

Job Description

APPLICATIONS SUBMITTED ON THIS PLATFORM WILL NOT BE ACCEPTED. YOU MUST APPLY ON CLARK COUNTY’S WEBSITE TO BE CONSIDERED FOR THE POSITION.

 

For Complete Job Announcement, Application Requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:

 

https://www.clark.wa.gov/human-resources/explore-careers-clark-county

 

 

 

Job Summary
The Clark County Auto Licensing Specialist I/II performs journey-level vehicle/vessel license and title work; engages members of the public to facilitate a variety of vehicle/vessel licensing and titling transactions. Examines vehicle/vessel and mobile home documentation and applications; evaluates documentation for legal compliance and accuracy. Assesses vehicle/vessel valuation; determines appropriate taxes and fees based upon established criteria. Approves issuance of titles, license plates, registrations, and permits. Validates inventory fulfillment; receives, verifies, and distributes inventory issued by the Department of Licensing (DOL). Verifies accuracy of all inventories issued. Provides expertise for vehicle/vessel titling and registration, processing applications, verifying legal compliance with state laws (RCWs/WACs), assessment and collection of fees, updates ownership records for various licensing needs in the Department of Licensing (DOL) Driver and Vehicle Information Database & Electronic System (DRIVES). Requires a thorough knowledge of federal, state, and county licensing laws, excellent customer service skills, and a high degree of accuracy and attention to detail.

The License Specialist II is distinguished from the License Specialist I by performance of more substantive work requiring greater independent judgment. In addition to License Specialist I requirements, the License Specialist II must have a Vehicle Licensing Representative certification through the Washington State Department of Licensing and have completed 1000 hours of supervised on-the -job training with a qualified employer. While both the License Specialist I and II are expected to interact with and service customer needs, the License Specialist II responds to more varieties of situations requiring a more detailed understanding of licensing processes and operations. Positions at this level are fully qualified to perform complex and technical licensing duties independently without direct supervision.

Applicants may be hired at the License Specialist I or II level, based on qualifications. Applicants hired at the License Specialist I level are eligible for promotion to License Specialist II with manager approval after obtaining the required certification, knowledge, skills, and abilities to perform the work.

This position is represented by Local 11 – OPEIU (Office and Professional Employees International Union, AFL-CIO).

 

Qualifications
Education and Experience:  Two (2) years of general office experience, with limited task supervision, emphasizing or including intensive public contact, customer service, involving general office work processes, at least one year of which must be directly related to the work of the class; and hold a WA License Specialist I/II – Auto License Department

 

Department of Licensing Vehicle Licensing Representative Certification; or have the ability to obtain certification within 6 months of hire.

 

– OR –

 

One (1) year (45 credit hours) of post-secondary occupational training or education may be substituted for one year of required experience.

 

– OR –

 

Any combination of work experience and education which demonstrates the ability to perform the work of the class.

 

– AND –

 

Knowledge of: general office administration; proficiency in general office practices and the specific policies, procedures, and specialized functions of the assigned work unit. Mastery of business writing and professional formatting standards. Comprehensive knowledge of professional filing systems, record-keeping procedures, and data management. Familiarity with applicable laws, county codes, local ordinances, and departmental policies governing the specific scope of work. Technical proficiency in standard PC applications, including word processing, spreadsheets, and database management. Understanding of basic bookkeeping and cashiering practices and principles as required by the position.

 

Ability to: general office administration; proficiency in general office practices and the specific policies, procedures, and specialized functions of the assigned work unit. Mastery of business writing and professional formatting standards. Comprehensive knowledge of professional filing systems, record-keeping procedures, and data management. Familiarity with applicable laws, county codes, local ordinances, and departmental policies governing the specific scope of work. Technical proficiency in standard PC applications, including word processing, spreadsheets, and database management. Understanding of basic bookkeeping and cashiering practices and principles as required by the position.

 

Preferred Skills and Abilities

Strong background in providing excellent customer service via in-person, telephone, and written communication channels.
Capable of providing technical and procedural guidance to both internal staff and external stakeholders, including conducting in-office and on-site training sessions.
Demonstrated ability to utilize independent judgment in developing daily work plans and managing all forms of official correspondence
Proven ability to utilize de-escalation techniques effectively when handling challenging interactions with the public.
SELECTION PROCESS:

Resume and other documents must be attached together in the ‘Resume Upload’ section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

 

Application Review (Pass/ Fail) – An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

 

Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

 

Oral Interview – The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

 

Employment references will be conducted for the final candidates and may include verification of education.

 

It is general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.

 

Position open until filled.

 

 

 

Examples of Duties
Examples of Duties

Performs routine licensing activities; serves public at front counter, and provides telephone coverage with continuous support from as License Specialist I and independently as License Specialist II.
Receive, review, and process a full range of vehicle/vessel license transactions including extensive in person and telephone customer service; determine appropriate procedures, reviews documents for accuracy and compliance with federal, state, and county licensing laws, regulations and ordinances; complete required forms; verify and certify signatures; collect fees and makes change.
Interprets and applies knowledge of laws, regulations, rules, policies and procedures in the resolution of customer inquiries, complaints, and issues.
Receives payments for all transactions; cash checks and other forms of payment, balances daily receipts and runs reports; researches and corrects discrepancies.
Reviews legal documents such as court papers and titles for required information; enter legal data into DRIVES system.
Provides information regarding licensing regulations to licensing subagents, law enforcement agencies, financial institutions, other government agencies, registered vehicle/vessel owners, and the general public, both in person, on the telephone, and in writing.
Conducts daily inventory of accountable items; maintains appropriate level of inventory at individual workstation; reconciles, researches and corrects discrepancies in accountable inventory.
Receives, reviews and processes license and title documents from other states; ensures accuracy of supporting documentation.
Interprets federal, state, and local licensing laws and ordinances.
Provides training as delegated by the Licensing Office Supervisor to new employees in Auto License as well as support for the subagent locations
Performs related duties as required. ​
 

Salary Grade
Local 11.5 – Local 11.6

 

Salary Range
$23.77 – $33.61- per hour

 

Close Date
Open Until FilledRecruiter
Brianna BradleyEmail:

Brianna.Bradley@clark.wa.gov

 

Equal Opportunity Employer
Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

 

 

Employee Benefits and additional compensation
Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.  Some types of employees in some positions and bargaining units might have different benefits and additional compensation.  More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

 

 

Retirement Information
All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.
For additional information, check out the Department of Retirement Systems’ web site here: http://www.drs.wa.gov/

 

 

 

 

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.