IT Infrastructure Manager

Job Description

APPLICATIONS SUBMITTED ON THIS PLATFORM WILL NOT BE ACCEPTED. YOU MUST APPLY ON CLARK COUNTY’S WEBSITE TO BE CONSIDERED FOR THE POSITION.

 

For Complete Job Announcement, Application Requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:

 

https://www.clark.wa.gov/human-resources/explore-careers-clark-county

 

 

Job Summary
As the Infrastructure Manager in the Information Technology department, incumbents will generally report directly to the IT Director and leads a division within the department. This manager position will directly supervise the Infrastructure Teams in the county. These are currently made up of Network Administrators, System Administrators and Telecom Administrators. The person hired into this position will be responsible for the health and stability of all of the county’s technical infrastructure. They will have supervision responsibilities and lead a team of up to 15 individuals. This is a full-time, exempt management position that will be eligible to work remotely approximately 50% of the time. NOTE: this position is required to reside in the Portland Metro area. No exceptions.

This posting will remain open until a sufficient number of qualified applications has been received. This posting may close at any time with no additional notice.

 

Qualifications
Qualifications
We are looking for applicants who have demonstrable skills and experience in supervision and leadership, technology project management, and who also has significant technical experience in several different areas of information technology.

The minimum requirements to be considered for the position:
Seven (7) years of demonstrated experience in sophisticated principles of enterprise technical architecture to include the integration of diverse infrastructure technologies:

Documented experience in server infrastructure, cloud operations and network infrastructure
Experience in performing assessment of sophisticated systems and processes, developing tactical and strategic plans using current and emerging concepts.
Demonstrated knowledge of current information technology trends, system applications and techniques and system security
Prior success in the managing of resources by prioritizing tasks and projects, and ensuring the team is meeting established timelines.
And
Five (5) years of experience leading in an IT environment holding various leadership or management roles leading, and mentoring technology teams in varying levels and providing a wide spectrum of IT services.

Education and Experience:
Bachelor’s degree or equivalent experience in Computer Science or related field is helpful but not required.
Meaningful and responsible experience in information technology generally and within the specialty area of the assigned position.
 

Examples of Duties
The ideal candidate:
Will have hands on experience as a network administrator and/or as a system administrator.
Will have shown success in several areas of leadership (task and time management, coaching, evaluation and performance management, recruitment and retention, project management, team leadership, training, policy, and procedure, etc.)
Will have solid understanding and experience using several frameworks, standards, tools, and methods applicable to IT (CJIS, HIPAA, CMMI, COBIT, ITIL, ISO, NIST, etc.)
Knowledge of:
Effective management and supervisory practices in a highly sophisticated and/or technical area.
Current infrastructure hardware and software technology; principles and techniques.
Operational characteristics of technology equipment, peripherals, and various platforms
Ability to:
Ensure delivery of innovative, high quality, high availability solutions to enhance, resolve or upgrade County IT systems
Effectively hire, train, empower, evaluate, lead, and supervise staff
Provide expectations to staff, checking progress on service tickets, clearing roadblocks, reviewing documentation, and providing assessments of work.
Be highly skilled with team task management and task prioritization
Provide direction on sophisticated issues and service outages
Identify problems or issues and develop effective solutions
Find opportunities for improving systems to support business processes by collaborating with vendors, business leaders, and IT staff
Support the enterprise and County infrastructure in providing guidance, support and coordination to customers and other IT teams
Define short and long-term goals and corresponding services and timelines to affect their implementation
Define and recommend information technology strategies, and procedures by evaluating customers technical needs, identifying problems, evaluating trends, and anticipating requirements
Coach, provide leadership and guidance to empower team members to optimum performance levels and career development
Develop and maintain good working relationships with elected officials, and county department heads, including the ability to communicate clearly and concisely, both orally and in writing on technology related issues.
Other duties may include but are not limited to the following:

Plan, organize, and lead assigned team to achieve goals within budgeted funds and available personnel.
Direct, coordinate, assign, and review work activities for assigned division.
Evaluate division and/or project progress against work plans and initiate corrective measures to ensure timelines are met.
Build partnerships, collaboration, and positive relationships between IT divisions.
Meet with staff to identify and resolve problems and correct deficiencies.
Review and evaluate methods and procedures and implement changes to increase workflow or efficiencies.
Develop a strategic plan for their team and aligns with the IT Department strategic plan.
Forecast needed funds for staffing, equipment, materials, and supplies. Monitor expenditures to ensure budget alignment.
Performs related duties as assigned
Selection Process:

Resumes and other documents must be attached together in the ‘Resume Upload’ section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) – An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview – The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

Employment references will be conducted for the final candidates and may include verification of education.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

 

 

Salary Grade
M2.206

 

Salary Range
$9,862.00 – $13,807.00- per month

 

Close Date
Open Until FilledRecruiter
Irene Catherine ChrestEmail:

Irene.Chrest@clark.wa.gov

 

Equal Opportunity Employer
Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

 

 

Employee Benefits and additional compensation
Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.  Some types of employees in some positions and bargaining units might have different benefits and additional compensation.  More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

 

 

Retirement Information
All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.
For additional information, check out the Department of Retirement Systems’ web site here: http://www.drs.wa.gov/

 

 

 

 

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.